HELP
Short answers to the questions people ask most.
If you cannot find what you need below, write to us at hello@afterward.care. A real person will read it, usually the same day.
GETTING STARTED
Starting a binder, and what gets saved.
The first five minutes, what we ask for, and what you can leave for later.
How long does it take to start a binder?
About five quiet minutes. The wizard asks who you would want reading this, where you keep important documents, and the few accounts that would matter most. You can stop at any point and come back; nothing requires a single sitting.
Do I have to fill in everything to make it useful?
No. A binder with three or four sections is already more than most households leave behind. Each section shows its own status, Missing, Partial, or Current, so you always know what is worth coming back to next, without anything nagging.
What gets saved automatically as I go?
Every entry as you type it. There is no "save" button. If your connection drops mid-sentence, the next time you open Afterward your draft is waiting where you left it.
Can I import information from a password manager or another planner?
Not yet. Afterward is a write-it-once, read-it-when-needed surface, not a password vault. We deliberately do not import bulk credential exports. The binder is meant to point a trusted person to the right places, not to become another copy of your secrets. The three most important keys go into sealed envelopes; everything else is described, not stored.
Is there a mobile app?
The web app works on every phone and tablet. A native iOS app is coming in a later wave, a few months after the web release. The work you do today moves over with you when it ships.
SEALED ENVELOPES
The three keys that unlock everything else.
Sealed envelopes hold your phone passcode, your primary email password, and your password manager master. They are addressed to a named person and only opened by them.
What is a sealed envelope, exactly?
A short piece of writing that is locked on your device before it ever reaches us, and addressed to one specific person you name. It opens through the sealed-envelope release path, which is not available yet.
We hold the locked version. We cannot open it. We cannot read it. The metaphor is literal: a sealed envelope handed to a named recipient.
Why only three sealed envelopes?
Because three is what almost every survivor actually needs first: the phone passcode, the primary email password, and the password manager master. With those three, your trusted person can reach almost everything else themselves. Adding more turns the binder into a vault, and a vault is not what we are.
What happens if my recipient loses access to their email or device before they can open it?
The details that let them open an envelope live in the browser where they accepted your invitation, not in an account, because they never had to make one. If that browser or that email address is gone, the phrase they hold cannot bring those details back on its own.
While you are here, this is a small thing to put right: send them a new invitation from your binder. Their old link stops working, the fresh one reaches them wherever you now say it should, and you seal the envelopes addressed to them again.
If you are not here, what carries them is paper you prepared earlier. Afterward can print the actual sealed instructions for you to hand over or store where they can reach them. The cover sheet on its own only points to the envelope; it does not contain what is inside. Automatic release is not available yet, so this printed copy is worth preparing now.
Can I see what is inside a sealed envelope after I write it?
Yes, but only on a device that has already signed in to your binder. Opening a sealed envelope of your own re-asks for the same key you set up on first use, so a stranger holding your unlocked laptop cannot read it without the second step.
What if I change my password manager master after I sealed it?
Open the envelope, edit the contents, and re-seal it. There is no version history; the older sealed copy is replaced cleanly.
COURTESY INTERVAL
The planned 60-day check-in, and the 7-day window.
The courtesy interval is currently unavailable. Direct sharing remains available when you choose.
How does the courtesy interval work?
The courtesy interval is currently unavailable. Afterward does not send an automatic 60-day check-in or open a 7-day release window today. You can share the binder directly from the app when you choose.
Can I make the interval longer or shorter?
Not yet. The planned 60 / 7 split is unavailable today, so there is no active interval to tune. Direct sharing remains available.
What if I am traveling and miss the check-in?
There is no active automated check-in to miss today. The planned courtesy interval is unavailable, and you can share the binder directly when you choose.
Can I turn the interval off entirely?
There is no active interval to turn off. The planned courtesy release is unavailable today; you can share the binder directly on your own timing.
What if my recipient asks to open the binder while I am still around?
The automated recipient request path is currently unavailable, so it does not send a notice or open a release window. You can share the binder directly when you choose.
ACCOUNT & PLAN STATUS
What is live at launch, and what stays yours.
Personal is a complete ordinary handoff. Family is a planned $99/year learning tier and is not available yet.
What can I use at launch?
Personal is a complete ordinary handoff for one trusted person: the binder, no-account reader, manual review, call scripts, PDF and portable data export, and recovery, revoke, and delete controls. You can start without a card, and the work you write remains yours. The planned courtesy release is not available yet.
What does Family cost?
Family is a planned $99/year learning tier and is not available yet. When it is offered, it will share the Personal foundation and add the sealed workflow for phone, primary email, and password manager instructions.
What happens if paid plans change later?
Your binder remains yours. Data export is not a premium add-on, and we will not use a paid plan change to lock away work you have already written.
Can I export everything, including on Personal?
Yes. PDF and portable export remain available from inside the app. Normal export does not include sealed values by default; sealed instructions stay behind their separate reveal and print flow.
What if I want my account deleted?
Export a copy from inside the app first, then write to hello@afterward.care from the address on your account. Deletion is permanent, and we will tell you that clearly before we do it.
Do you offer refunds?
When Family is offered and you subscribe, its first-charge refund and cancellation terms will be shown before purchase.
How do I cancel Family?
When Family is offered and you subscribe, you will be able to manage cancellation from Billing without a support ticket or retention call. Personal remains available today.
PRIVACY & SECURITY
What we can see, and what we cannot.
The architecture is the answer. The longer version of all of this lives on the security page.
Can Afterward read what I write in my binder?
No. Your binder is locked on your device before it reaches us. We hold the locked version; the keys live with you and the people you named. Even with full access to our servers, what we have looks like sealed envelopes: addressed, but unopenable.
What happens if I forget my password and lose my backup code?
We cannot open it for you. Not because we will not, because the architecture genuinely does not allow it. The same property that keeps a court out is the property that keeps us out.
Save the backup code somewhere physical when you start. It is the second key to the binder.
Do you sell my data, or train AI on what I write?
No. Structurally we could not even if we wanted to. Your binder is locked before it leaves your device. There is no advertising business attached to Afterward, and there will not be one. The product is the product.
What information about me do you actually have?
Your email address, account identifiers, the size of your binder, and when it was last opened, so the planned courtesy interval can run when it is available. We also keep the names and protected contact details of the people you marked as recipients, because we need to know where to send a link if the interval becomes available. The contents of the binder itself are not in that list.
Where can I read more about how the binder is protected?
On the security page. It is written in plain language, with the precise technical detail tucked behind a "show me more" toggle for anyone who wants it.