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Short answers to the questionspeople ask most.

If you cannot find what you need below, write to us.

Getting started

Starting a binder.

The first twenty minutes, what we ask for, and what you can leave for later.

How long does it take to start a binder?

Twenty minutes. The wizard asks who you would want reading this, where you keep important documents, and the few accounts that would matter most. You can stop at any point and come back; nothing requires a single sitting.

Do I have to fill in everything to make it useful?

No. A binder with three or four sections is already more than most households leave behind. Each section shows where it stands, Nothing here yet, Begun, Current, or Needs a look, so you always know what is worth coming back to next, without anything nagging.

What gets saved automatically as I go?

Every entry as you type it. There is no "save" button. If your connection drops mid-sentence, the next time you open Afterward your draft is waiting where you left it.

Can I import information from a password manager or another planner?

Not yet. Afterward is a write-it-once, read-it-when-needed surface, not a password manager. We deliberately do not import bulk credential exports. The binder is meant to point a trusted person to the right places, not to become another copy of your secrets. Three details, the phone passcode, primary email password, and password manager master password, will go into sealed envelopes when Family is offered; for everything else, the binder says where to look.

Is there a mobile app?

The web app works on every phone and tablet, in the browser already on it. An iPhone app is in testing, but it is not in the App Store, and there is no date for it yet.

Sealed envelopes

The three sealed envelopes.

Planned for Family and not available yet: three envelopes, for your phone passcode, your primary email password, and your password manager master password, each sealed on your device for one person you name.

What is a sealed envelope, exactly?

A short piece of writing that will be sealed on your device before it reaches us, and addressed to one person you name. Sealed envelopes will come with Family, along with the path that releases them.

We will hold only the sealed version. The metaphor is literal: a sealed envelope handed to a named person.

Why only three sealed envelopes?

Because three is what a trusted person needs first: the phone passcode, the primary email password, and the password manager master password. With those three, your trusted person can reach almost everything else themselves. Adding more turns the binder into a vault, and a vault is not what we are.

What happens if my recipient loses access to their email or device before they can open it?

The details that let them open an envelope will live in the browser where they accepted your invitation, not in an account, because they will never have had to make one. If that browser or that email address is gone, the phrase they hold will not bring those details back on its own.

While you are here, this will be a small thing to put right: send them a new invitation from your binder. Their old link will stop working, the fresh one will reach them wherever you now say it should, and you will seal the envelopes addressed to them again.

If you are not here, what carries them is paper you prepared earlier. Afterward will be able to print the sealed details themselves, for you to hand over or store where they can reach them. The cover sheet on its own will only point to the envelope; it will not contain what is inside.

Can I see what is inside a sealed envelope after I write it?

Yes, once Family offers sealed envelopes, but only on a device that has already signed in to your binder. Opening one of your own will ask again for what you set up on first use, so a stranger holding your open laptop will not be able to read it without the second step.

What if I change my password manager master password after I seal it?

You will open the envelope, edit the contents, and seal it again. There will be no version history; the older sealed copy will be replaced cleanly.

Sharing & recipients

Naming a person, and what they will see.

A recipient is the person you choose to read your binder if you cannot. They never need to install Afterward to do it.

How does my recipient actually read the binder?

They open the link you share with them, in any browser, on any phone. No app to install, no account to create, no password to remember: the ordinary pages open for whoever holds the link. Treat it like a spare key, and send it through a channel you already trust.

What if the Afterward email is not in their inbox?

Ask them to check Junk or Spam for a note from Afterward at hello@afterward.care. Some mailbox providers may place access emails there while deliverability work continues. If they still cannot find it, use a fresh copy-now link through a private channel you already trust, and ask them to open the complete address from that message.

What can a recipient see, and what is held back?

They see the open binder sections that are part of the shared reader. Sealed envelopes, when Family offers them, will stay separate and open only through their own release path. The three will hold the phone passcode, the primary email password, and the password manager master password.

Can I have more than one recipient?

The product stays centered on one trusted person. You can change who is named at any time, and the change takes effect immediately. Broader recipient roles are not part of Personal today.

What happens to the share link if I remove a recipient?

Their link stops working immediately, and the next time they try to open the binder they see a short message that the binder is no longer shared with them. Once Family offers sealed envelopes, they will be removed from any addressed to them too.

Will my recipient be notified that I named them?

Only if you choose. The default is quiet: the binder is yours, and how you have your conversation about it is yours too. If you would rather they know up front, there is a one-tap option to send a short, plain note explaining what you have done and why.

Check‑in

The check‑in and the release window.

The check‑in is planned, and not available yet. You can share the binder directly whenever you choose.

How will the check‑in work?

Afterward does not send a 60‑day check‑in or open a 7‑day release window today. You can share the binder directly from the app when you choose.

Can I make the check‑in come more or less often?

Not yet. The 60 / 7 split does not run today, so there is nothing to tune. Direct sharing remains available.

What if I am traveling and miss the check‑in?

There is no check‑in to miss today. You can share the binder directly when you choose.

Can I turn the check‑in off entirely?

There is nothing to turn off today. You can share the binder directly on your own timing.

What if my recipient asks to open the binder while I am still around?

The request path will come with the check‑in, so today no notice is sent and no release window opens. You can share the binder directly when you choose.

Account & plan status

What is live at launch.

Personal is a complete ordinary handoff. Family will be $99 a year.

What can I use at launch?

Personal is a complete ordinary handoff for one trusted person: the binder, no-account reader, manual review, call scripts, PDF and portable data export, and recovery, revoke, and delete controls. You can start without a card, and the work you write remains yours. The check‑in will come later.

What does Family cost?

Family will be $99 a year. When it is offered, it will share the Personal foundation and add sealed envelopes for the phone passcode, the primary email password, and the password manager master password.

What happens if paid plans change later?

Your binder remains yours. Data export is not a premium add-on, and we will not use a paid plan change to lock away work you have already written.

Can I export everything, including on Personal?

Yes. PDF and portable export remain available from inside the app. Sealed details, once Family offers them, will be the one thing an export leaves out: they will have their own reveal-and-print flow.

What if I want my account deleted?

Export a copy from inside the app first, then write to hello@afterward.care from the address on your account. Deletion is permanent, and we will tell you that clearly before we do it.

Do you offer refunds?

When Family is offered and you subscribe, its first-charge refund and cancellation terms will be shown before purchase.

How do I cancel Family?

When Family is offered and you subscribe, you will be able to manage cancellation from Billing without a support ticket or retention call. Personal remains available today.

Privacy & security

What we can see, and what we cannot.

Ordinary pages are kept so the people you name can read them; sealed details will be the exception. The longer version is on the security page.

Can Afterward read what I write in my binder?

Your ordinary pages are kept so that you and the people you name can read them; that is how a reader opens them in a browser without an account. Sealed details are different. Your phone passcode, primary email password, and password manager master password will be sealed on your device before they reach us, and we cannot read them. Sealed envelopes are planned for Family and are not available yet.

What happens if I forget my password and lose my backup code?

Your ordinary pages are still there: sign in again through the email address on your account. Sealed details will be the exception. They will be sealed on your device before they reach us, so we will not be able to open them for you.

Save the backup code somewhere physical when you get it. It will be your second way back to what you sealed.

Do you sell my data, or train AI on what I write?

No. We do not sell what you write, and we do not use it to train AI. There is no advertising business attached to Afterward, and there will not be one. The product is the product.

What information about me do you actually have?

Your email address, account identifiers, the size of your binder, and when it was last opened, so the check‑in can run once it arrives. The ordinary pages you write, kept so you and the people you name can read them. The names and protected contact details of the people you name, because we need to know where to send a link. Sealed details, once Family offers them, we will hold only in their sealed form.

Where can I read more about how the binder is protected?

In How security works. It is written in plain language, with the precise technical detail folded under “The architecture, in technical terms” for anyone who wants it.

Still looking? Write to us.

We read every email. Reach us at hello@afterward.care.

For the longer version of how the binder is protected, read How security works.