LEGAL · STATUS
Service status.
A short pointer to the systems we watch, and where incidents are published.
What we monitor.
The status page covers the parts of Afterward a family would notice if they were unavailable: the marketing site, the web application at app.afterward.care, the API, and email delivery for account and recipient messages.
Provider-level incidents may also affect Afterward. When that happens, the status page should say which surface is affected and what we know, without exposing customer information or internal incident notes.
Current status page.
Open the public status page at https://afterward-care.betteruptime.com/.
When to write.
If the status page shows an active incident, follow that page for updates. If your question is about your own account, billing, export, or recipient setup, write to hello@afterward.care instead.
Status questions
Write to hello@afterward.care and a real person will reply. For general help with the product, write to hello@afterward.care instead.